- Confirm who is your main contact with whom we should work and any additional access permissions required for your team
- Decide which of your brand names are to be used so customers know who is contacting them
- We provide an integrated platform or outsourced operation? You can choose which you prefer.
Whichever you choose, steps 1 to 3 still apply.
We can manage your customer data and set up customer contact campaigns or the platform can be fully integrated into your CRM platform.
Either approach will be possible and even a mix of outsourcing initially and then integration.
We will provide your team with the necessary understanding and training to maximise the benefits of using du-engage regardless of which option you choose.